This policy explains what CREFI collects, how we use it, and the choices you have. We write it the way we'd want to read it — short, specific, and without lawyer theater.
This policy applies to the crefi.ai website, the CREFI web application, and any related services (together, the “Service”) operated by CREFI AI, Inc. (“CREFI,” “we,” “us”).
If you’re a buyer, seller, or party to a transaction our customer is closing, please see the section titled Transaction participants below.
We collect three buckets of information:
We use your information to:
We do not sell personal information. We do not use customer data to train third-party foundation models.
We share information only with vendors that help us run the Service — cloud hosting, error monitoring, analytics, and email delivery. Each is bound by contract to protect the data and use it only for the service they provide to us.
We may disclose information when required by law, to enforce our agreements, or to protect the rights and safety of users and the public.
If our customer (a title company, escrow agent, or closing attorney) uses the Service to prepare documents for a transaction you’re a party to, they are the controller of that information. We process it on their instructions.
Direct privacy requests to our customer in the first instance. We will reasonably assist them in fulfilling your request.
We use encryption in transit and at rest, role-based access controls, least-privilege service accounts, and audit logging. Production access is limited to personnel with a documented business need.
No system is perfect. If you believe your account has been compromised, email hello@crefi.ai and we’ll respond within one business day.
We keep account data while your account is active and for a reasonable period after to meet legal, accounting, and audit obligations. Customer data is retained under the terms of the customer’s agreement with us; deletion requests are honored in accordance with that agreement.
Depending on where you live, you may have rights to access, correct, delete, or export your personal information, and to object to certain processing. To exercise these rights, email hello@crefi.ai. We will verify your identity before acting on a request.
We use a small number of cookies and similar technologies for session management, security, and privacy-preserving analytics. You can control cookies through your browser settings.
We’ll update this page when the Service or the law meaningfully changes. If the change is material, we’ll let account holders know by email or in-product notice before it takes effect.
Questions? Write to hello@crefi.ai. Or see our terms of service.
CREFI AI, Inc.